Includes the Sprint Ventures Complaints and Feedback Policies
Types of information collected
We may collect and hold personal information about you, that is, information that can identify you, and is relevant to us understanding your business or a particular enquiry.
We will also collect personal information about you including your name, address, phone number, email address and any information required for financial services compliance including Anti-Money Laundering (AML) / Counter-Terrorism Financing (CTF) purposes when you register your interest to invest in Sprint Ventures.
Method of collection
Personal information will generally be collected directly from you through the use of any of our standard online forms, over the internet, via email, in person, or through a telephone conversation with you.
There may, however, be some instances where personal information about you will be collected indirectly because it is unreasonable or impractical to collect personal information directly from you. We will usually notify you about these instances in advance, or where that is not possible, as soon as reasonably practicable after the information has been collected.
If you access our website, we may collect additional personal information about you in the form of your IP address and domain name.
Our website may contain links to other websites. We are not responsible for the privacy practices of linked websites and linked websites are not subject to our privacy policies and procedures.
How we hold your personal information
We hold your personal information in different ways, including in paper, CRM and in electronic form. The security of your personal information is important to us. We take reasonable measures to ensure that your personal information is stored safely to protect it from interference, misuse, loss, unauthorised access, modification or disclosure, including electronic and physical security measures.
Purpose of collection
We will collect, use and hold your personal information if it is reasonably necessary for us to consider an investment in your company.
However, we may also collect, hold and use personal information for the purposes of:
We may disclose personal information about you to:
Disclosure of personal information overseas
Failure to provide information
If the personal information you provide to us is incomplete or inaccurate, we may be unable to provide you, or someone else you know, with the services you, or they, are seeking, including services relating to Sprint Ventures.
Access and correction
You may access the personal information we hold about you, upon making a written request. We will respond to your request within a reasonable period of time. We may charge you a reasonable fee for processing your request (but not for making the request for access).
If, upon receiving access to your personal information or at any other time, you believe the personal information we hold about you is inaccurate, incomplete or out of date, please notify us immediately. We will take reasonable steps to correct the information so that it is accurate, complete and up to date.
If we refuse to correct your personal information, we will give you a written notice that sets out our reasons for our refusal (unless it would be unreasonable to provide those reasons), including details of the mechanisms available to you to make a complaint.
Complaints and feedback
Complaint Resolution Process
At Sprint Ventures, we are committed to helping you and doing what’s right.
We care about what you think and welcome your compliments, suggestions, and complaints. If you are dissatisfied with us, a service, product, staff, or the handling of a complaint, and you need a response or resolution, then you have a complaint.
How to lodge a complaint
You can let us know about your dissatisfaction with us, our staff, service, product, or our complaints handling process in whichever way is best for you:
– Email at email@example.com
– Through our online feedback form
– Write to us at Sprint Ventures, C/O Bentleys Level 9, 123 Albert Street Brisbane QLD 4000
You can also use these contact methods if you would like further information about our complaints handling process.
Information we need
If your feedback is about a complaint, we will ask for certain information from you, including:
– your name
– your contact details
– how you prefer to be contacted
– a description of your complaint, and
– how you would like the complaint resolved.
When to expect a response
We work proactively to investigate and resolve complaints as quickly as practicable, and many complaints can be resolved within days or on the spot.
Where a complaint cannot be resolved immediately, we will:
– acknowledge your complaint generally within 24 hours of receipt, and
– give you the contact details of the person responsible for dealing with your complaint.
The person responsible for dealing with your complaint will commence their investigation and:
– may contact you for further details
– keep you informed about the status of your complaint at different times
– let you know the expected timeline for your complaint to be resolved, which may be up to 30 calendar days
– your role in getting the complaint concluded, if applicable
– when they complete their investigation, contact you about the outcome, and any resolution that may be available to you where applicable.
Where your response cannot be resolved within 30 days, we will be in contact with you.
If you are still unhappy
If you are not satisfied with our we handle your complaint, you can contact our Australian Financial Services Licensee Boutique Capital Pty Ltd by:
– Email: firstname.lastname@example.org
– Phone: 1800 541 155
– Online: www.boutiquecapital.com.au
– Mail: Boutique Capital, Suite 211, 3 Eden St, North Sydney NSW 2060